Last updated: 27 May 2026
This policy sets out how Palmer Bookmaking Pty Ltd (PALMERBETT) supports responsible gambling, consistent with our licence from Liquor & Gaming NSW and Australia's National Consumer Protection Framework for Online Wagering. For practical tools and support, see our Responsible Gambling page.
Our commitment
Gambling is meant to be entertainment. We are committed to minimising gambling-related harm, making our control tools easy to find and use, advertising responsibly, and protecting minors and people who have chosen to exclude themselves.
The tools we provide
- Deposit limits — daily, weekly or monthly. Decreases apply immediately; increases take effect after a cooling-off period.
- Take-a-break / time-outs — pause your account for a chosen period.
- Reality checks — reminders of time spent logged in.
- Activity statements — a clear record of deposits, bets and outcomes.
- Self-exclusion — close your account to betting for a set period or permanently.
Self-exclusion & BetStop
You can self-exclude directly with us at any time. You can also register with BetStop — the National Self-Exclusion Register to exclude from every licensed Australian online wagering operator at once. We screen registrations and marketing against BetStop and will not knowingly open an account for, or market to, an excluded person.
Advertising standards
We do not offer or advertise inducements (bonus bets, free bets, deposit matches or sign-up offers), in line with the Betting & Racing Act 1998 (NSW). Our advertising carries an approved consistent-messaging tagline and a call to action directing people to support, and we never target people who have self-excluded.
Consistent gambling messaging
We rotate the taglines required under the National Consumer Protection Framework, including:
- "Chances are you're about to lose."
- "What are you really gambling with?"
- "What's gambling really costing you?"
- "Imagine what you could be buying instead."
- "You win some. You lose more."
- "What are you prepared to lose today? Set a deposit limit."
- "Think. Is this a bet you really want to place?"
Protecting minors
It is illegal for anyone under 18 to gamble. We verify age before betting and act on any account suspected to belong to a minor. Parents and guardians can use filtering tools such as Net Nanny or Qustodio to restrict access on shared devices.
Staff & training
Our team is trained to recognise signs of gambling harm and to direct customers to support services.
Getting help
Gambling Help Online is free and confidential, 24/7: call 1800 858 858 or visit gamblinghelponline.org.au. In an emergency call 000. Lifeline: 13 11 14.